Whatsapp Integration Archives

We cracked the Salesforce & WhatsApp integration… here’s how: Part 2

Our last post covered the steps for XYZ Medical Supplies to set up their Service Cloud Digital Engagement to allow for inbound Whatsapp messages. Today’s post is going to outline the slightly more complicated process of setting up the Outbound WhatsApp messages. Our Developer Helené spent a lot of time understanding this process as there […]

SmartenUp Admin
July 5, 2022

We cracked the Salesforce & WhatsApp integration… here’s how: Part 1

Our developer Helené was recently tasked with integrating Whatsapp into XYZ Medical Supplies’ Salesforce org, using Service Cloud Digital Engagement. XYZ Medical Supplies required 2 types of Whatsapp messages: Inbound messages: Enables existing customers and potential customers to send product queries on existing and new products to XYZ Medical Supplies. Outbound messages: Enables XYZ Medical […]

SmartenUp Admin
July 1, 2022

let’s make something together

Find us

Email us

Whatsapp Integration

We cracked the Salesforce & WhatsApp integration… here’s how: Part 2

We cracked the Salesforce & WhatsApp integration… here’s how: Part 1